FREQUENTLY ASKED QUESTIONS

USERS

Who will have access to this platform?

All suppliers of Grupo Cipsa who need to consult purchase orders, payment dates, upload invoices, credit notes, and payment supplements.


PLATFORM

Is the use of this platform mandatory?

Yes, suppliers are required to check payment-related information and register their invoices for payment scheduling.


BILLING

How can I upload my invoices to the portal?

Access to the platform, in the Billing section, you will select the “Foreign Invoice” option and you will see the confirmation of registration in our warehouse corresponding to the respective Purchase Order.


FINANCE

Who can I check the Payment Date or Payment Status of my invoices with?

Access to the platform, in the Finance section, within “Scheduled Payments” you will see the “Due Date” and you will have to adjust it to the weekly payment date that we make, considering that: on Thursday the payment is in Foreign Currency.

Download -- Manual about In process or paid invoices

To check the date on which the document was paid, you must enter “Account Status” in the Finance section and select Status “Paid” in a period.

Download -- Manual about Scheduled Payments


COMMUNICATION

What happens if I uploaded an incorrect invoice or have a problem with the portal?

The first step is to notify the discrepancy to your Buyer so that they can rule out any errors within the Purchase Order (price, quantity, configuration). If it is not resolved, send an email to the account proveedores@cipsa.com.mx attaching PDF, XML and Purchase Order of the invoice to provide you with support.